Nice apartment in Pentagon city|Recommended: YesIts a nice apartment. The concierge staff is helpful. The location is prime.
Management is doing great job|Recommended: YesWe like it, our family enjoys living here. Very close to different needed facilities. Management is doing great job
Hi Akhror, Thank you very much for taking the time to share your experience! We are happy to hear that we’re taking good care of you and that you enjoy calling the Meridian at Pentagon City home! Sincerely, Ashleigh N.
Staff tries to help, communication and amenities could be improved|Recommended: NoI would tell them that I feel a bit like a number because this is the first time I've been asked for input in my 8 years living there. We've had many issues over the years that have required push back to get reasonably addressed, though things have improved significantly since Morgan and the current property manager have come on board. Other buildings are newer and offer way more amenities that are better maintained and better parking for about the same or even less money depending . For instance, the dog park is overdue for a refresh, the club room media doesn't seem to ever work properly pool table needs replacement and should not cost so much to reserve periodically, and I got a notice about parking over the line when most of the spots don't allow room for anyone to open their doors. Residents should feel like they are coming home and that management is there to serve, not that management is doing them a favor by allowing them to live there. I do have to admit though that the staff has typically been bright spot to male property managers before Morgan not withstanding
Hi Gary, Thank you for taking the time to submit a review and share your concerns with us. Our team works very hard to provide a positive living experience to everyone at our community and we are disappointed to hear that we have not met your expectations. We sincerely appreciate your feedback regarding the amenity spaces as we are constantly looking for new ways to enhance the resident experience. We are committed to you as a resident and we hope that you continue to see improvements throughout the community. Our Property Manager has reached out to you to, but please let us know if there is anything else we can do to better serve you in the future. Sincerely, Ashleigh N.
Very nice in every way|Recommended: YesI have been living here for 6 months and do not have any complaints. When I needed some maintenance done, they performed it that day. When I needed a parking Spence after I moved in, it was taken care of immediately, when I needed an extra set of keys, great communication and delivery. The front desk is very nice and convenient. I get notified of my packages and can even drop off and pick up dry cleaning. Such a time saver The location is great, a short 0.4 mile walk to either Crystal City or Pentagon City Metro stations. Plus, Whole Foods across the street The entire complex is quiet. The workout room is sufficient for what I need. The pool is small but refreshing on a hot day. Party room is also a nice location to visit. It is mostly quiet during the day so you can get away from any noise within your apartment. Overall, I have enoyed living here. I would recommend it to anyone.
Hi Kathy, Thank you for taking the time to share your awesome experience. We will make sure to pass it along to our leasing, front desk and maintenance team members. Have a Happy New Year and we look forward to continuing to serve you in 2019! Sincerely, Ashleigh N.
Very great|Recommended: Yesvery great, very great, very great, very great, very great
Hi Zhiru, Thank you for the 5-star review! We truly appreciate you as a resident and thank you for calling Meridian at Pentagon City home! Sincerely, Ashleigh N.
Enjoying my Stay|Recommended: YesSo far so good, the washing machine had to be replaced shortly after move in but it was replaced with a brand new unit. A few small issues here and there that comes with moving into a new place. Overall I really have no complaints.
Hi Shannon, Thank you very much for taking the time to share your experience! We are so happy to hear that you enjoy calling the Meridian at Pentagon City home! Sincerely, Ashleigh N.
Extremely satisfied, little room for improvement|Recommended: YesThe Meridian at Pentagon city has been the best apartment I have ever lived in. When we moved in the apartment was spotless with minor issues which were resolved by the maintenance crew within 24 hours. I was blown away at how quick and without question their service is. Our balcony had a little bit of guck that had settled because of rain water clearly the last resident didn't go outside and they sent a contractor out to re-level the balcony. This isn't an issue with non top floor apartments though. I can only hear my neighbors through the doors of the hallway, but never when we are inside our room. Lastly, the views are phenomenal. I highly recommend living here.
Hi Austin, Wow! Thank you so much for the outstanding review and for sharing your experience with our community and team. We are happy to hear that you love living here! Our team truly values and appreciates your feedback. Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
ALL of the elevators broke down. ALL.|Recommended: NoPicture it Labor Day, it felt as though it was 105 degrees outside and all we wanted to do was get upstairs and relax. Imagine what went through everyone's minds when we discovered that ALL THREE ELEVATORS had shut down due to overheating. The elevators were probably as hot as every tenant who had to schlep to their apartments in insanely hot stairwells it is a damn good thing I had not parked in the garage and lived on the 17th floor. Meridian cannot call themselves a luxury building when our elevators are constantly needing service AND when our entire building has been unsecured for WEEKS with a broken door that anyone can just walk up to and open it if it isn't stuck in the open position .
We want to thank you for sharing your perspective with us and for giving us an opportunity to respond. We sincerely apologize for the inconvenience caused when the elevators went down on Labor Day. It is never our intention to have issues occur especially on a holiday weekend, but unfortunately on one of the warmest days of the year, our elevator panel overheated and shut down. We immediately contacted our repair company and had them sent out for the emergency call. The elevators were back up and running later that day. We have our elevators serviced regularly and aside from this weekend are not aware of any recent issues with the elevators. We agree that the repair to the broken door took entirely too long, primarily because there was a part that needed to be fabricated. During that time, our front desk team was monitoring the door frequently and ensuring that it was closed properly when left open. We are constantly working to improve our service and our community and truly appreciate your feedback. Our property manager would be happy to discuss this with you, please reach out to her at 703-418-4000. Sincerely, Taryn S.
Decent place to live.|Recommended: YesNice apartment layout, good size gym, and awesome lounge areas. Friendly neighbors, helpful front desk personnel. Would've been nice if some of the utilities were included given the price.
The property is very nice and the personal are very friendly. The only problem I have the inconsideration with people and their pets.|Recommended: YesSo the only complain I have is that I have is that maintenance came in to fixed mirror in the bathroom and what ever glue they used it is still on the bathroom tile and has not been removed. I started to scrub it off and could not.
Hi Ida, Thank you for taking the time to submit a review and share your concerns with us. We are happy to hear that you would recommend our community, but disappointed that we have not met your expectations. Our team truly values your feedback and we are sorry for any inconvenience the maintenance issue may have caused. Our Property Manager has reached out to discuss your concerns in more detail and to help us better understand how we can improve our service. If you are still experiencing any specific issues, we are happy to help! Please reach out to our Management team at 703-418-4000. Sincerely, Ashleigh N.
BAD BAD service|Recommended: NoThe management is irresponsible and unhelpful. I sent three emails to ask about the refund of my move-in fee, which they promised to waive after we moved in, but did not receive an single word from them. I then asked the people in the office twice, now 2 months passed by, the issue is still not solved. How many times should I ask How could I get my refund
Hi Weixun, Thank you for taking the time to share your concerns and allowing us the opportunity to respond. We strive to provide the highest level of customer service and we apologize for any miscommunication that occurred. Our Property Manager has reached out to you to discuss this issue and we hope that moving forward you will not have this same experience in the future. If you would like to discuss your concerns further, please contact her at 703-418-4000. Sincerely, Ashleigh N.
Most helpful and friendliest employee is Janette at the front desk in phase 1.|Recommended: YesSo so...do not depend on amenities originally offered...management is cutting out amenities readily available at other complexes.
Hi Marianne, Thank you for your review and for sharing your concerns with us. We work very hard to provide a fantastic living experience to everyone that resides at our community. While we recognize that some changes to our services have been made, we still believe that Meridian at Pentagon City offers a substantial amount of value by offering amazing amenities, a great sense of community and higher level of customer service. If you would like to discuss any of the changes in more detail, please feel free to reach out to our team at 703-418-4000. Sincerely, Ashleigh N.
Nice facility, poor communication with residents.|Recommended: YesI like the facility and amenities. As a new resident who came as a part of lease, I have had almost no communication from the leasing office. I have pretty much been on my own to figure everything out.
Hi Katherine, Thank you for taking the time to submit a review and share your concerns with us. We strive to offer the highest level of customer service and want to sincerely apologize for the lack of communication from our team. Our Property Manager would like the opportunity to speak with you further to better understand how we could improve our service and communication in hopes that moving forward you will not have the same experience. Please reach out to her directly at your earliest convenience at 703-418-4000. We look forward to speaking with you soon. Sincerely, Ashleigh N.
Not worth the price |Recommended: NoWorst maintenance people, things constantly falling apart in the apartment and unhelpful management.
Hi Shaffan, Thank you for taking the time to submit a review and share your concerns with us. We strive to offer the highest level of customer service and want to apologize that your recent experience with our team has been less than ideal. We take your complaints very seriously and we are happy to investigate these issues. Our Property Manager will be reaching out to you to discuss your concerns in more detail in hopes that moving forward you will not have the same experience. Sincerely, Ashleigh N.
Little things become HUGE frustrations|Recommended: NoI live in the Phase II building, where we did not have air conditioning in the hallways and elevators for 12 days. 12 DAYS of leaving an apartment and going into a humid hallway that smelled of mildew and then being in a hot elevator was a joy Today, I received notification of a package delivery and went to pick it up when we returned home at 2 30 PM, but the sign on the front desk said the concierge was away and would return at 3. Went back around 3 30, sign was changed to 4 00.... went after 4, and you know it, right Sign changed to 5 00. Three attempts to pick it up and I can't. We have been asked repeatedly to pick up packages on a timely basis, but how can residents do that if no one is there It's probably easier to wait until 6PM or sometime on the weekend or have things shipped to your office .
Thank you for taking the time to leave a review and share your concerns with us. We take your feedback very seriously and are disappointed to hear that your recent experiences at our community have been less than pleasant. Once we were able to diagnose the issue with the air conditioning unit, parts were ordered to make the appropriate repairs.Unfortunately, it took longer than expected for the parts to come in and we apologize for not providing better communication with our residents about this situation. In regards to the front desk, occasionally, the front desk attendants may need to step away for an undetermined amount of time. If you are in need of immediate assistance, and no one is available, we ask that our residents call the Leasing Office directly so someone may assist you right away. We completely understand your frustrations and we are truly sorry for any inconvenience this may have caused. Our Property Manager welcomes the opportunity to speak with you further to better understand how we could improve our service and communication. Please reach out to her directly at 703-418-4000. We look forward to speaking with you soon! Sincerely, Ashleigh N.