The property is very nice and the personal are very friendly. The only problem I have the inconsideration with people and their pets.|Recommended: YesSo the only complain I have is that I have is that maintenance came in to fixed mirror in the bathroom and what ever glue they used it is still on the bathroom tile and has not been removed. I started to scrub it off and could not.
Hi Ida, Thank you for taking the time to submit a review and share your concerns with us. We are happy to hear that you would recommend our community, but disappointed that we have not met your expectations. Our team truly values your feedback and we are sorry for any inconvenience the maintenance issue may have caused. Our Property Manager has reached out to discuss your concerns in more detail and to help us better understand how we can improve our service. If you are still experiencing any specific issues, we are happy to help! Please reach out to our Management team at 703-418-4000. Sincerely, Ashleigh N.
BAD BAD service|Recommended: NoThe management is irresponsible and unhelpful. I sent three emails to ask about the refund of my move-in fee, which they promised to waive after we moved in, but did not receive an single word from them. I then asked the people in the office twice, now 2 months passed by, the issue is still not solved. How many times should I ask How could I get my refund
Hi Weixun, Thank you for taking the time to share your concerns and allowing us the opportunity to respond. We strive to provide the highest level of customer service and we apologize for any miscommunication that occurred. Our Property Manager has reached out to you to discuss this issue and we hope that moving forward you will not have this same experience in the future. If you would like to discuss your concerns further, please contact her at 703-418-4000. Sincerely, Ashleigh N.
Most helpful and friendliest employee is Janette at the front desk in phase 1.|Recommended: YesSo so...do not depend on amenities originally offered...management is cutting out amenities readily available at other complexes.
Hi Marianne, Thank you for your review and for sharing your concerns with us. We work very hard to provide a fantastic living experience to everyone that resides at our community. While we recognize that some changes to our services have been made, we still believe that Meridian at Pentagon City offers a substantial amount of value by offering amazing amenities, a great sense of community and higher level of customer service. If you would like to discuss any of the changes in more detail, please feel free to reach out to our team at 703-418-4000. Sincerely, Ashleigh N.